FAQ

Frequently asked questions

What is the best way to contact the customer service team?

You could simply email us at office@flovvibez.com

How long will it take for you to respond to my email?

One of our advisers will respond within 24/48 hours.

How much is the delivery charge?

All our products are delivered free of charge to mainland UK postcodes.

Do you offer finance options?

Yes. We currently offer finance options through Clearpay. Easy interest-free repayment plans that allow you to spread the cost of your new furniture over time while still receiving your order up front.

Is the garden furniture waterproof?

Yes. The rattan sets are waterproof, but we always advise to store it in the shed or invest in a protective cover that can be placed over the furniture at any time, protecting it from the rain, snow, UV rays and anything else that could harm it if left exposed for too long.

What is the warranty for the rattan garden furniture?

Our warranty for the rattan furniture only covers the metal frame which is covered for 3 years.

How long is the warranty for Rain Covers?

Our rain covers have a warranty of 12 months, starting from the date received.

Can I provide additional delivery instructions?

If you need to provide any additional delivery information (i.e restricted access, additional assistance etc.) please contact the designated courier. Contact details will be provided in the shipping confirmation email.

Does my sofa set require assembly?

Yes. Majority of our sofa sets are flat packed; however some do not require assembly. This will be shown in the product description.